The Appeon Xcelerator plug-in cannot be loaded.


Try this if the current browser is Internet Explorer:

  • Step 1: Check the URL of this Appeon Web application: http://Hostname:Port/appname/index.html.
  • Step 2: Add the application website as a trusted site in Internet Explorer > Internet Options > Security tab. Show pic
  • Step 3: Make sure the Enable Protected Mode option is not selected in Internet Explorer > Internet Options > Security tab. Show pic

If the Appeon Xcelerator plug-in still cannot be loaded with the above steps, you may try to download Appeon Xcelerator package, unzip the package, close any opened Web browser, and then right click the Update.exe file in the package and select Run as administrator to install the plug-in.

The Appeon Xcelerator plug-in cannot be loaded.


Try this if the current browser is Chrome, Firefox, or Opera:

  • Step 1: Make sure the URL of the application is correct: http://Hostname:Port/appname/index.html.
  • Note: when the app is launched successfully, ¡°index.html¡± will automatically change to a different file name according to the browser type, for example:
  • Chrome or Opera: http://Hostname:Port/appname/multi_browser_index.htm
  • Firefox: http://Hostname:Port/appname/firefox_index.htm
  • Step 2: If the Appeon Xcelerator plug-in still cannot be loaded, close this browser, run the application in Internet Explorer using the URL http://Hostname:Port/appname/index.html, and follow the instructions there to install the plug-in.

If the Appeon Xcelerator plug-in still cannot be loaded with the above steps, you may try to download Appeon Xcelerator package, unzip the package, close any opened Web browser, and then right click the Update.exe file in the package and select Run as administrator to install the plug-in.

The Appeon Xcelerator plug-in cannot be loaded.


Try this if the current browser is Internet Explorer:

  • Step 1: Check the URL of this Appeon Web application: http://Hostname:Port/appname/index.html.
  • Step 2: Add the application website as a trusted site in Internet Explorer > Internet Options > Security tab. Show pic
  • Step 3: Make sure the Enable Protected Mode option is not selected in Internet Explorer > Internet Options > Security tab. Show pic

If the Appeon Xcelerator plug-in still cannot be loaded with the above steps, you may try to download Appeon Xcelerator package, unzip the package, close any opened Web browser, and then right click the Update.exe file in the package and select Run as administrator to install the plug-in.

Try this if the current browser is Chrome, Firefox, or Opera:

  • Step 1: Make sure the URL of the application is correct: http://Hostname:Port/appname/index.html.
  • Note: when the app is launched successfully, "index.html" will automatically change to a different file name according to the browser type, for example:
  • Chrome or Opera: http://Hostname:Port/appname/multi_browser_index.htm
  • Firefox: http://Hostname:Port/appname/firefox_index.htm
  • Step 2: If the Appeon Xcelerator plug-in still cannot be loaded, close this browser, run the application in Internet Explorer using the URL http://Hostname:Port/appname/index.html, and follow the instructions there to install the plug-in.

If the Appeon Xcelerator plug-in still cannot be loaded with the above steps, you may try to download Appeon Xcelerator package, unzip the package, close any opened Web browser, and then right click the Update.exe file in the package and select Run as administrator to install the plug-in.